Our Story

Since 1947, Kilwins has been a celebrated part of Americana, having earned a reputation for providing high-quality Chocolates, Ice Cream, and confections combined with excellent service. Our heritage was built on the simple premise of creating our products from the finest ingredients and providing customers with great service. Today we continue the tradition by uniquely combining high-quality products with a warm, friendly customer experience, which is supported through a successful community of caring Franchisee/Store Owners. We continue to offer the very best confections and Ice Cream that are hand-crafted in our kitchen, fresh from premium ingredients and original recipes.

Our values are simple; Treat others as you want to be treated, Do your best, and Have fun! These values translate directly to a culture of people who are driven to provide an exceptional confectionery experience. Coupled with our high-quality products, in-store craftsmanship, and genuinely friendly team members, we create an atmosphere that our customers want to visit again and again. From sight, to taste, touch, smell and sound, a visit to Kilwins provides an authentic sensory and taste experience like none other. Our customers have come to know and love us as “My Kilwins” and share Kilwins with friends and family. Kilwins is where people celebrate, vacation, and share the experience of life, family, and gifting in a nostalgic Americana setting.

“Sweet in every Sense since 1947”®

Our Process, Care and Quality

In our high-temperature cooking area, we use whatever equipment we think makes the best candy so you will see some of our heritage equipment as well as some newer equipment. 

Kilwins controls all stages of making and delivering products. In order to ensure that our stores and you get the highest quality products possible, Kilwins has invested in special storage facilities and trucks that closely control temperature and humidity.  We continually strive to make the best Chocolates and confections. We use our original recipes and continue to develop and innovate new recipes and ideas over time.

Almost all products made in our cold room, like our Almond Toffee Crunch, have been made the same way by Kilwins for decades – by hand. There are easier, quicker, and less expensive ways to make it, but we still hand-craft these products because the quality is better.

We have been expertly molding and enrobing (coating) Chocolates with the same equipment and processes since 1965. Over the years, we’ve made some improvements and have added new chocolate milling equipment that allows us to create new and unique blends of Chocolate.

A lot of effort and time goes into producing chocolate from cocoa beans - a long and complicated process which begins with expertly growing cocoa trees and ends with us expertly enrobing or molding high-quality Chocolate.

Our entire Kilwins team is proud of our hand-crafted heritage. We love our products and have fun making them for you! At the end of the enrobing line, we give our products one last look before they are packaged, labeled and sent to our stores for you to enjoy.


 

Community

Kilwins is committed to responsible corporate citizenship. We strive to actively participate in local charitable opportunities with both tangible and intangible gifting. Our Core Purpose “To create enjoyment and make people happy” and Core Values of; “Treat others as you want to be treated, Do your best, and Have fun”, reflect the culture of our teams. Our Core Purpose and Values define and guides our daily behaviors and practices. It is this culture that brings our Core Values to life each day, extended to our customers and local community.