Kilwins Ice Cream & Chocolate Store in Knoxville

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Kilwins Ice Cream & Chocolate Store in Knoxville

Store Hours

  • Sunday11:00 am - 10:00 pm
  • Monday11:00 am - 10:00 pm
  • Tuesday11:00 am - 10:00 pm
  • Wednesday11:00 am - 10:00 pm
  • Thursday11:00 am - 10:00 pm
  • Friday11:00 am - 11:00 pm
  • Saturday11:00 am - 11:00 pm

Location Information

Owner / Operator

Matthew and Christy Moore

Store Address

408 S Gay St
Knoxville, TN 37902

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Phone Number

(865) 219-1233

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Email

knoxville@kilwins.com

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Knoxville: Chocolate, Fudge & Ice Cream

Your local shop for hand-crafted treats including Dubai Chocolate

Kilwins Knoxville offers Dubai Chocolate, fresh Mackinac Island Fudge, and super-premium ice cream in the bustling Market Square district. Stop at Kilwins as you stroll through the square’s shops and restaurants or enjoy events in the adjacent Krutch Park area. Inside, you can watch small-batch treats being made and choose chocolates, fudge, and ice cream to enjoy while exploring downtown Knoxville. From farmer’s markets to concerts in the plaza, Kilwins Knoxville adds a memorable sweet touch to your visit.

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Featured In-Store Products

Caramel Apples

Kilwins Caramel Apples start with fresh, crisp Granny Smith apples hand-dipped in our smooth, creamy, made-in-store caramel. Each apple can be enjoyed classic, coated in Kilwins Heritage Chocolate, or adorned with nuts, sprinkles, and other confections. Hand-crafted and full of flavor, these apples are a perfect balance of freshness and sweet indulgence.

Caramel Corn & Brittle

Kilwins Caramel Corn and Brittle are hand-crafted in-store using traditional copper kettles for the perfect crunch and rich flavor. From sweet, nutty Caramel Corn varieties like Nutcracker Sweets to buttery, salted Brittle, each batch delivers the classic Kilwins taste that delights every bite and every occasion.

Chocolates

Kilwins Chocolate reflects more than 75 years of passion, craftsmanship, and tradition. Our exclusive Heritage Chocolate—available in Milk, Dark, White, and 72% Cacao Dark Chocolate—is the foundation of the hand-crafted Fine Chocolates you’ll find in every full-line Kilwins store. From Truffles and Katy Ann Creams to TUTTLE™ Nut Caramels and Sea-Salt Caramels, each piece is made with care, precision, and our signature chocolate-making techniques.

Dubai Chocolate Collection

Experience the luxurious flavors of the Kilwins Dubai Chocolate Collection. From Chocolate Truffles to Buckeyes, Du’lights, and an Ice Cream Sundae, each creation is crafted with chocolate and irresistible pistachio-kataifi crunch for a treat unlike any other.

Fudge

Kilwins brings the classic Mackinac Island Fudge experience to every store. Made on-site in small batches using traditional methods—cooked in copper kettles, hand-paddled, and cooled on marble tables—our fudge is smooth, creamy, and melt-in-your-mouth. Available in classic and seasonal flavors, it’s a timeless treat perfect for enjoying or sharing.

Ice Cream

Super-premium and Kosher certified, our Original Recipe Ice Cream is rich, creamy, and full of flavor, with inclusions like fudge, caramel, nuts, and chocolate. Available exclusively in Kilwins stores, it’s perfect by the scoop, in sundaes, milkshakes, or our Gourmet Ice Cream Cakes for any special occasion.

Frequently Asked Questions

What types of chocolates does Kilwins carry in Knoxville?

Kilwins Knoxville offers a wide selection of chocolate treats featuring Kilwins Heritage Chocolate, including truffles, caramels, TUTTLE™ Nut Caramels, Sea-Salt Caramels, nut clusters, chocolate-covered pretzels, cookies, marshmallows and other specialty confections. Our Heritage Chocolate is available in Milk, Dark, and White and reflects our chocolate-making tradition.

Does Kilwins in Knoxville have gift cards available?

Yes. Kilwins Knoxville offers Kilwins gift cards, making them an easy gift for birthdays, holidays, thank-yous, celebrations and other special occasions. Physical gift cards are available in store, and Kilwins eGift Cards can be purchased online at Kilwins.com for convenient digital gifting. Kilwins gift cards can be used at participating Kilwins locations.

What are the most popular treats to try at Kilwins in Knoxville?

Kilwins Knoxville is famous for its super-premium Original Recipe Ice Cream, hand-paddled Mackinac Island Fudge and Perfect Caramel Apples dipped in our copper-kettle caramel. Other favorites include Heritage Chocolate, truffles, TUTTLE™ Nut Caramels, chocolate-covered treats, caramel corn and brittle. With ice cream, chocolate and hand-crafted confections all under one roof, there's something for nearly every sweet tooth.

What seasonal and holiday treats are available at Kilwins in Knoxville?

Kilwins Knoxville offers seasonal and limited-time treats throughout the year, which may include seasonal ice cream flavors, chocolates, fudge, caramel apples and holiday gifts. Selections change throughout the year, so visit Kilwins Knoxville or follow the store on social media to discover what’s available for the current season.

Can Kilwins in Knoxville help with special events, large orders, or corporate gifts?

Yes. Kilwins Knoxville can help with gifts and sweet treats for birthdays, weddings, celebrations, corporate events, employee appreciation, client gifts and other special occasions. Depending on your needs and product availability, options may include custom assortments, gift baskets, party favors, chocolates and other Kilwins favorites. We recommend reaching out as early as possible to ensure availability and proper planning. Contact Kilwins Knoxville directly to discuss quantities, timing and available gifting options.

What makes Kilwins the best place for ice cream in Knoxville?

Kilwins Original Recipe Ice Cream is super-premium and made with high-quality ingredients for a rich, creamy texture. Choose from a variety of flavors and enjoy your favorite in a cup, hand-crafted waffle cone or waffle bowl, or turn it into a sundae or milkshake. Combined with the aroma of freshly made waffle cones and other treats being hand-crafted in the store, a visit to Kilwins Knoxville is about more than just getting a scoop. It's an experience.

Does Kilwins Knoxville sell caramel apples?

Yes. Kilwins Knoxville offers hand-crafted caramel apples made with crisp Granny Smith apples dipped in our creamy, made-in-store caramel. Choose a classic caramel apple or explore varieties featuring Kilwins Heritage Chocolate, nuts, sprinkles and other toppings.

Does Kilwins in Knoxville have dairy-free or non-dairy frozen treats?

Kilwins Knoxville offers Sorbetto which is an Italian-style frozen dessert made with real fruit, sugar, and water. Compared to traditional sorbet, sorbetto is churned for a smoother, more velvety texture that feels less icy and more indulgent. It is crafted without dairy ingredients, though it’s made in a shared environment where dairy is present.

Is fudge made fresh in the Kilwins Knoxville, TN store?

Yes. Kilwins Knoxville hand-crafts our famous Mackinac Island Fudge right in the store using traditional methods. It's cooked in copper kettles, hand-paddled and cooled on marble tables, creating the smooth, creamy texture Kilwins is known for. We're always happy to offer complimentary samples, so just ask a team member for a taste of our fresh fudge or super-premium ice cream.

What ice cream flavors are available at Kilwins in Knoxville?

Kilwins Knoxville features a number of super-premium Original Recipe Ice Cream flavors. Because flavors can vary and rotate, we encourage you to visit Kilwins Knoxville to see what's currently available, but we always have the following fan favorite flavors: Cookies & Cream, Old-Fashioned Vanilla, Cappuccino Chocolate Chip, Sea-Salt Caramel, Mint Chocolate Chip, Chocolate, Toasted Coconut, Superman, Chocolate Chip Cookie Dough, New Orleans Praline Pecan, Marsh-Mallow S'more, Fudgie Brownie, and a fruit Sorbetto.

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